The service is specifically designed for customers who have designed the site with us or Partner STIAC. The basic option is aimed at all those who need qualified assistance quickly, for the resolution of minor issues. It offers professional and personal assistance (1 to 1), through our specialists. A global network of collaborators allows us to offer certified online or face-to-face assistance in multiple languages. The more advanced plans offer management on behalf of the project, such as updating e-commerce, blog articles, creating new pages.

Depending on the plan you choose, you will be able to receive assistance via chat, email, video call or telephone. Just contact us to open a ticket and get the best assistance. The advanced plan puts one of our specialists at your disposal. You will receive assistance in a personalized way and we will manage the technical aspects of the site. (It doesn't include dedicated programming).

For greater efficiency, we recommend submitting modification requests, i.e. opening tickets, by sending a text file or e-mail (e.g. Word), where it is indicated what you want to modify and mentioning any page with content. The more details you provide, the faster your request will be processed. You can send the request by email or chat. If necessary, we will ask you for more information.

With the WSX5 Management option, we manage your site for you. We take care of ordinary maintenance and updating, but also advanced features such as creating new pages or updating your e-commerce and blog. Simply send in your request, for example with a draft drawing or document, and we'll take care of processing it.

Tier 0 or Tier 1 IT Support is a very basic level of support service. This level of support is typically provided for troubleshooting minor issues. Tier 2 IT Support deals with more complex issues or challenges that could not be solved by the Tier 1 personnel. Tier 2 support agents provide in-depth troubleshooting, technical analysis, and backend analysis. Tier 3 support level represents the highest level in terms of IT Support and this level consists of SMEs (Subject Matter Experts). They can provide solutions for a wide variety of technical problems. Tier 4 include outside support for problems that are not supported by the organization.

Requests for assistance are generally processed within a few minutes, when they arrive within the working time slot. As soon as you receive the acceptance notification, we will inform you of the execution times and you can check the detailed status from your profile. Each plan has guaranteed execution times (Runtime), which means that we guarantee that your ticket will be taken care of within that time. The higher the Runtime, the higher the priority given. Pay attention, it doesn't mean that we will reply after the indicated time, but it is a maximum time limit that we guarantee, for example when our Help Desk is overloaded.

You can choose the service plan that suits you best. We offer support for a single week or a month. If you renew from 3 to 6 months you are entitled to a 15% discount, while with 12 months you are entitled to a 30% discount. You can choose to renew your support manually or turn on automatic renewal. Tickets are limited weekly, based on the activated plan.

With this service you get advanced support at a discounted price. It costs you less than hiring a person, and provides you with multi-level assistance. Depending on the plan chosen, you have one of our Specialists available 24/7. You can do without buying the software license and updating it, because we will take care of everything. You won't have to buy optional items, we have them for you. You are in good hands, our team are highly trained and specialists. We are certified partners. We can offer L4 assistance, interfacing on your behalf for example with the graphic designer or hosting service, to solve minor or advanced problems.

When the service is about to end we send you a notification with the possibility to renew before the deadline. If you still decide not to renew, we will send you a link to download the project and the data we archived during the assistance phase. For policy and security purposes, within 14 days of the deadline we will proceed to delete all the data in our possession to protect your privacy.